With the equivalent of about 350 fulltime staff, working in 40 different locations, Women’s Refuge swiftly realised it need to have a better understanding of the people that make up the charity.
During lockdown, many staff had their own health issues and families to take care of, making the task of running the service even more challenging.
“We didn’t know enough about our staff and our vulnerabilities as a team, and that made things difficult and stressful,” says Dr Jury.
“With part of the ANZ donation we are now mapping these things out and developing a workforce resilience plan that means we’ll be much better prepared.”
In April, ANZ NZ donated a total of $2 million to Women’s Refuge, Age Concern New Zealand and the Salvation Army in New Zealand as well as the Red Cross and a number of local charities in the Pacific to support vulnerable people through the Covid-19 crisis.
The use of the money on long-term, capacity-building projects like this is part of ANZ’s commitment to help people and communities thrive.
Since 2017, ANZ has made it easier for women referred by the Women’s Refuge to set up their own bank account, even though they may not have ID or a permanent address.
“Whether you are a bank or a charity, the Covid pandemic has shown us the value of being prepared and having a plan for when something like this happens,” says Ms Watson.
“I’m really pleased we’ve been able to help Women’s Refuge with this project and I’m sure it will put them in a better position to help those in need in the future,” she says.