Navigating the digital world isn’t something that comes naturally to everyone.
As a Gen X-er, ANZ New Zealand’s Chief Executive Antonia Watson sits between the Boomers and the Millennials on the comfort scale.
“People have different levels of confidence, access and experience when it comes to technology and I think we need to be mindful of that as we move from the old world to the new,” Antonia says.
“I certainly wouldn’t consider myself a digital native, I can see the benefits of technology and embrace them, but it is something I have to work at.”
That was the message Antonia recently delivered to the Retirement Village Association’s annual conference.
She told delegates that technology is playing an increasingly large role in our lives, and that with it comes the opportunity for banks to deliver new products and services to customers.
This can be of huge benefit to the majority of bank customers, but there are parts of the community that can feel left behind.