In lockdown - this week at ANZ

9 Apr 2020

We’re now more than two weeks into the national COVID-19 lockdown and tens of thousands of Kiwis are continuing to face challenges, with many seeking financial help, including business owners who are having to re-think how they operate and often make some tough decisions.

ANZ New Zealand is here to help, and has this week continued to respond to customers' needs.

This week at ANZ...

Our Contact Centres helped

93,470+

customers.

This included

3,200+

businesses.

That’s

220%

more than usual.

We granted

10,038

home loan deferrals to help customers.

We’ve had more

350+

call-back requests about the Business Finance Guarantee Scheme.

We granted

652

temporary overdraft facilities to businesses in need of more working capital,

worth nearly

$12 million

We waived contactless debit fees for 14,000 merchants, saving small business customers $500,000+ in contactless debit charges.

We reached

500+

Private Bank clients with our investment webinars

to help them to understand the impact of COVID-19

We waived contactless debit fees for

14,000

merchants.

This will save small business customers

$500,000+

in contactless debit charges.

90%

of our Commercial & Agri-business service centre team

are working from home.

5,000+

people read our Economic reports.

We've seen

8.7 million

goMoney and Internet Banking sessions

Working with the banking industry we’ve temporarily increased the

contactless pin threshold from

$80 to $200

This will reduce the need for customers to touch PIN pads.

We opened

61

branches, helping

4,500

customers with more than

7,500

transactions.

85%

of these were deposits and withdrawals.

And this week we’ve spent around

2,500

hours cleaning and sanitising our branches and corporate sites,

to esnure they remain safe for staff and customers.

For the latest COVID-19 updates and support for our customers visit our Here to Help webpage

NZ Consumer

Here to Help - this week at ANZ

New Zealand's first full week in lockdown has been a tough time for many, with thousands of Kiwis facing challenges in their personal lives and having to make some hard decisions on how they can continue to run their businesses.

NZ Media Releases

ANZ NZ opens applications for Gov’t-backed business loans

ANZ NZ has today started taking applications for emergency Government-backed loans for eligible existing business customers financially impacted by Covid-19.

NZ Business

Tips for Working from Home

With 90 percent of our contact centre team now working on secure systems from home, our teams have been sharing tips on how best to make it work.