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ANZ NZ reports 2019 full-year result

ANZ New Zealand Acting CEO Antonia Watson discusses how we are tavelling as a business and what the future holds


ANZ Bank New Zealand1 today reported a statutory2 net profit after tax (NPAT) of NZ$1,825 million for the 12 months to 30 September, 2019 – an 8% decrease on the 2018 financial year.

Cash NPAT of NZ$1,933 million, up 2% on the previous year, benefited from the sales of life insurance company OnePath Life (NZ) Limited and ANZ New Zealand’s 25% share in Paymark Limited.

ANZ New Zealand Acting Chief Executive Officer Antonia Watson said while the company’s full-year result reflected a solid underlying performance, it had been a challenging 12 months for ANZ New Zealand reputationally.

“It has been a transformative year for our industry. While reviews by the FMA and RBNZ concluded the widespread misconduct issues in Australia were not found in New Zealand they helped us take stock of where we are today, what we’re doing well and what we could do better for our customers, and we’re making changes,” Ms Watson said.

“Beyond those reviews we have faced our own challenges. Despite our tough year our people have continued to put our customers first every day.

“Our customers continue to choose ANZ because our staff are committed to doing what’s best for them. We offer products and services that help Kiwis achieve their goals, we continue to sharpen the value we offer by making banking easier and more accessible, monitoring our fees and interest rates and giving back to our communities.”

Despite the difficult year ANZ New Zealand continued to perform well, Ms Watson said.

“While underlying revenue growth has been subdued, both customer deposits were up 5%, and gross lending up 4%. Our focus on responsible lending means credit quality remains strong and provision charges low.

“Strong competition in the home lending market combined with Official Cash Rate cuts saw interest rates drop to the lowest levels on record, providing a good opportunity for first home buyers to enter the market and for home owners to pay off as much debt as possible.”

Remediation and increased regulatory requirements contributed to a 5% increase in operating expenses on a cash NPAT basis.
Ms Watson said the New Zealand economy, while growing at a slower pace, is fundamentally in good shape which is promising for businesses moving into 2020.

“Demand for commodity exports is healthy, construction activity is firm, plus lower interest rates and an easing NZD are supporting activity. Growth is expected to start lifting as easier monetary conditions make an impact.”


Key Points:

All comparisons are year ended 30 September 2019 compared with year ended 30 September 2018 and on a cash basis unless otherwise noted

- Statutory profit down 8% at NZ$1,825 million.
- Cash profit up 2% at NZ$1,933 million including impact of one-off items.
- Revenue up 3% including impact of one-off items.
- Expenses increased 5% due to higher regulatory compliance spend.
- Customer deposits up 5% and gross lending up 4%.
- KiwiSaver funds under management grew 14% to $14.8 billion.
- Ordinary dividend of NZ$375 million paid in March 2019.

The company continued to simplify its product offering and focus on suitability for customers. “Our focus on digitisation and efficiencies means we have cut fees on a range of products, services and interest rates this year, passing on more than $20 million in savings to customers.”

One million customers now use ANZ goMoney, the company’s mobile banking app.

ANZ New Zealand is again exploring a range of strategic options, including divestment, for wholly-owned subsidiary UDC Finance.

ANZ New Zealand branch staff have helped prevent more than $2 million of fraudulent over-the-counter transactions, and presented fraud prevention education lessons to 5,000 Kiwis.

Ms Watson said this financial year was the first without frontline incentives at ANZ New Zealand and staff had embraced the cultural change away from sales targets while still focusing on good customer outcomes.

ANZ New Zealand awaits the outcome of the Reserve Bank of New Zealand’s capital review, due in early December.

The company, which won 2019 Canstar Bank of the Year - Agribusiness, continues to work with Agri customers to help them move towards stronger, more resilient and sustainable businesses.

Other highlights for the financial year include:
- ANZ New Zealand’s funds under management grew 11% to $34.1 billion, and remains the largest KiwiSaver provider with 14%   growth to $14.8 billion.

- Leading a $500 million Housing New Zealand Sustainability Bond to help fund investment in sustainable social housing supporting the company’s wider commitment to helping Kiwis live in warmer, drier homes.

- Offering discounted home-loan rates for homes built or upgraded to meet 6-Star sustainability standards.

- Extending ANZ New Zealand’s $100 million pledge in interest-free insulation lending to include heat pumps. Now almost 2,000 customers have taken out a relevant loan.

- Donating $15 million to local sponsorships and charities, including raising almost $1 million for Daffodil Day.

- ANZ New Zealand staff helped plant more than 50,000 trees along the New Zealand coastline, and picked up 10,000 litres of rubbish at local beaches, plus volunteered 23,000 hours of service in the community.

A table of key financial information included in PDF 


Download PDF

For media enquiries contact Stefan Herrick, 021 748 492


1) ANZ New Zealand represents all of ANZ’s operations in New Zealand (NZ Geography), including ANZ Bank New Zealand Limited, its parent company ANZ Holdings (New Zealand) Limited and the New Zealand branch of ANZ.

2) Statutory profit has been adjusted to exclude non-core items to arrive at cash profit continuing basis, the result for the ongoing business activities of ANZ New Zealand. Refer to Summary of key financial information for details of reconciling items between cash profit and statutory profit.