NZ Media Releases
ANZ NZ services available during lockdown
ANZ New Zealand banking services will be available to customers during the next few weeks.
ANZ NZ services available during lockdown
25 Mar 2020
ANZ New Zealand banking services will be available to customers during the next few weeks.
Customers can use internet banking and ANZ’s mobile banking app ANZ goMoney to do the majority of their banking, cash will be available at ATMs, and the Contact Centre is available 7 days a week.
As call volumes increase, ANZ branch staff from across the country are being redeployed to answer customer calls.
“We will continue to be there to help our customers, but help will look a bit different over the coming weeks,” Managing Director Retail and Business Banking Ben Kelleher said.
“There is a lot of really helpful information on our website and we encourage customers to visit anz.co.nz to check for the latest updates and to sign up for internet banking if they aren’t already.
“If not, our contact centre teams can help customers register for our digital services and help with more complex banking enquiries.
“The contact centre is receiving more calls than usual so we ask for, and appreciate, your patience.”
For the small number of New Zealanders who can’t be helped online or over the phone 61 ANZ branches will be open 9am – 12noon each Wednesday morning, starting April 1 until further notice.
The services offered in these branches will be limited and will only be available to customers who haven’t been able to do their banking through other channels.
Important information for customers visiting branches
The health and wellbeing of ANZ staff and customers remains a key concern for ANZ NZ.
“We are asking branch staff to be more vigilant about their social distances with colleagues and customers so there will also be a few changes for customers when they’re visiting the branch.”
In the 61 ANZ branches open on Wednesdays there will be:
- ‘Service line-up gaps’ so there is space between tellers.
- Markings on the floor to help guide customers and ensure they are practising physical distancing while waiting in line or interacting with our service staff.
To protect our customers and employees we ask customers do not visit a branch if they’re feeling unwell, have travelled overseas in the last few weeks or if they’ve been in contact with someone who has – or might have – Covid-19.
ANZ New Zealand branches open Wednesdays,
9am – 12noon starting on 1 April until further notice:
Northland
- Bank Street
- Dargaville
- Kaikohe
- Kaitaia
- Kerikeri
Auckland
- 205 Queen Street
- Dominion Road
- Ponsonby
- Greenlane
- Pakuranga
- Remuera
- Silverdale
- Birkenhead
- Wairau Park
- Warkworth
- Hunter’s Corner
- Pukekohe
- Manukau
- Lincoln North
- New Lynn
Waikato / Bay of Plenty
- The Base
- Morrinsville
- Thames
- Bayfair
- Bethlehem
- Whakatāne
- Rotorua
- Taupō
- Te Awamutu
Hawke's Bay
- Gisborne
- Napier
- Stortford Lodge
Manawatū / Taranaki
- Hawera
- New Plymouth
- Palmerston North
- Whanganui
Wairarapa / Wellington
- Lower Hutt
- Masterton
- Willis Street
- Levin
- Porirua
- Waikanae
Canterbury
- Rangiora
- Riccarton
- The Palms
- Hornby
Provincial South Island
- Ashburton
- Blenheim
- Chatham Island (9am - 12noon on Tuesdays, until further notice)
- Greymouth
- Nelson
- Tīmaru
- Twizel
Otago
- Balclutha
- Dunedin
- Ōamaru
Southland / Central Otago
- Alexandra
- Five Mile
- Gore
- Invercargill
- Wānaka
Related Articles
NZ Media Releases
ANZ to offer six-month mortgage loan deferrals
ANZ NZ today started taking applications for customers financially impacted by Covid-19 to defer mortgage repayments for six months.
NZ Business
Customers' questions - Loan payment deferral
We've been receiving questions about the loan payment deferral proposals announced earlier this week. Ben Kelleher, ANZ NZ's Managing Director Retail and Business Banking, answers some of the most frequently asked questions below.