A week later, I got a call from the young boy’s mother. She came into the branch and we started looking into her finances. From my experience, many of our Muslim women are not involved in the family’s money and in this case, she had no idea of their financial position.
In the middle of such grief, it was a tough and intense time for her to start learning about personal finances.
Together we worked through her finances and we were able to uncover areas where we could help her improve her financial situation. We talked to her about what she wanted to do with the funds she would receive from Victim Support.
We also tried to ensure she was getting the help she needed from other social services.
Anyone would have done the same, to help a family at a time of need, but on this occasion, I feel we were uniquely placed. Situated so close to the mosque, many of my colleagues in our Migrant Banking team already had relationships with those affected.
Some of us shared their culture, language and background and this helped us to get the best outcomes for them. We were not strangers to them and, especially in this time of need, they felt we were part of their community, people they could trust.