Is it safe to visit a branch?
Yes, it’s safe to visit our branches. We’ve advised staff who are feeling unwell to stay at home, or self-isolate for 14 days if they’ve returned from overseas or been in contact with someone with coronavirus symptoms.
For the safety of our customers and staff, if you have been in contact with coronavirus, instructed to self-isolate or travelled internationally (excluding to New Zealand from the Pacific Islands) in the last 14 days, please do not visit a branch.
What’s the best way to contact the bank?
Rather than visiting a branch, customers can also use our ANZ goMoney app, Internet Banking, or call our Contact Centre.
You can log in to ANZ Internet Banking to send a secure Bank Mail message.
Our Contact Centre is open for general banking enquiries from 6am to 12 midnight, 7 days a week on 0800 269 296.
At times, our Contact Centre may experience higher than normal call volumes, so we appreciate your patience.
If your query isn’t urgent you may wish to complete your request via ANZ goMoney or Internet Banking, or call back at another time.
So if you are not set up for digital banking we strongly encourage you to take the opportunity to do so now.
I have heard that fraudsters are scamming people by pretending to be from organisations like ANZ?
We’re aware of reports of fraudsters impersonating organisations and sending emails with attachments or links that claim to contain updated virus advice, when they really lead to the download of malicious software.
If you are unsure about an email you receive, call the organisation to check if it is legitimate.
Remember to never share your banking PINs, passwords or security codes with anyone including your bank or the Police.
Visit anz.co.nz/secure for further information on protecting yourself from scams, and what to do if you think you’ve been the victim of a scammer.
Stewart Taylor is ANZ NZ’s Chief Financial Officer.