A week of change at ANZ
It's been a week of huge change in the lives of all New Zealanders. ANZ New Zealand too has had to alter the way it delivers its services to customers. Here are some of things we are proud to have achieved in the last week.
This week at ANZ...
6500
ANZers were working remotely with
6167
staff online at our peak.
Working differently meant MyMeeting sessions peaked at
16,000
a day.
620 (65%)
of our contact centre staff are now working from home.
Call volumes were up
40%
And the team spoke to
50,000+
customers.
This week we had 900 frontline staff supporting customers. Our staff are helping 30 times the normal number of customers in hardship.
During lockdown we temporarily closed
165
branches to customers.
We’ve also identified
61
amazing branches to help service customers every Wednesday from 9-12.
This week we had
900
frontline staff supporting customers.
Our staff are helping
30
times the normal number of customers in hardship.
We’ve emailed
2.8 million
customers and our Here to Help website had
229,417
visits.
Our COVID-19 social media posts reached
1,156,455
people.
We announced reductions on interest rates and waived fees on various credit card and personal loan products.
Dropped interest rates on overdrafts and floating business and commercial lending and cut 12 month fixed home loans to our lowest rate ever.
We have
600
Commercial & Agri staff working from home supporting business customers.
The UDC team are equipped to work from home and answered
6300
customer calls.
Our staff dealt with rising KiwiSaver queries with calls up
335%
and emails up
92%
on what is expected at this time of year.
For the latest COVID-19 updates and support for our customers visit our Here to Help webpage