Here to Help - this week at ANZ

3 Apr 2020

New Zealand's first full week in lockdown has been a tough time for many, with thousands of Kiwis facing challenges in their personal lives and having to make some hard decisions on how they can continue to run their businesses.

ANZ New Zealand is here to help, altering the way we deliver services and responding to customers' needs.

Here are a few of the things we've achieved in the last week.

This week at ANZ we…..

Helped

~6,000

customers wanting information on deferring their mortgage payments.

Emailed

171,160

Commercial & Agri-business customers

to help them understand how to get the support they need for their businesses.

Our contact centre has helped

80,000

customers with queries about

Home Loans, Funds Transfers, KiwiSaver, Payment Enquiries and Term Deposits.

We had

152

perspex shields made, dispatched and installed in branches and sent out

3,429

masks and

50,000

pairs of gloves for frontline staff.

On Wednesday we opened 61 branches to help our more vulnerable customers do their banking and completing 6,204 transactions.

On Wednesday we opened

61

branches to help our more vulnerable customers do their banking,

completing

6,204

transactions.

While doing this we taught more than

3,000

customers how to use our self-service channels.

UDC have changed the loan terms for over

2,200

customers to help ease pressure.

We rolled out contactless technology on

236

EFTPOS terminals

and had

1.5 million

logins to goMoney.

Our social media posts reached

1.1 million

people.

We did all this while working differently.

6,179

ANZers were working remotely, including

90%

of our contact centre staff.

We stayed connected through

MyMeeting teleconferences

and

4,600

of our team joined a live online Q+A with NZ CEO Antonia Watson and Group CEO Shayne Elliott.

For the latest COVID-19 updates and support for our customers visit our Here to Help webpage

NZ Business

A week of change at ANZ

It's been a week of huge change in the lives of all New Zealanders. ANZ New Zealand too has had to alter the way it delivers its services to customers. Here are some of things we are proud to have achieved in the last week.

NZ Media Releases

ANZ NZ opens applications for Gov’t-backed business loans

ANZ NZ has today started taking applications for emergency Government-backed loans for eligible existing business customers financially impacted by Covid-19.

NZ Consumer

KiwiSaver: your questions answered

Over recent weeks the financial markets have endured a period of increased volatility as the economic and social impact of COVID-19 has worsened. ANZ Head of Wealth & Private Bank Craig Mulholland answers some questions about KiwSaver.