VoiceOver users please use the tab key when navigating expanded menus

Here to Help - this week at ANZ

New Zealand's first full week in lockdown has been a tough time for many, with thousands of Kiwis facing challenges in their personal lives and having to make some hard decisions on how they can continue to run their businesses.


ANZ New Zealand is here to help, altering the way we deliver services and responding to customers' needs. 


Here are a few of the things we've achieved in the last week.


This week at ANZ we…..




customers wanting information on deferring their mortgage payments.




Commercial & Agri-business customers

to help them understand how to get the support they need for their businesses.


Our contact centre has helped


customers with queries about

Home Loans, Funds Transfers, KiwiSaver, Payment Enquiries and Term Deposits.


We had


perspex shields made, dispatched and installed in branches and sent out


masks and


pairs of gloves for frontline staff.



On Wednesday we opened 61 branches to help our more vulnerable customers do their banking and completing 6,204 transactions.



On Wednesday we opened


branches to help our more vulnerable customers do their banking,





While doing this we taught more than


customers how to use our self-service channels.


UDC have changed the loan terms for over


customers to help ease pressure.


We rolled out contactless technology on


EFTPOS terminals

and had

1.5 million

logins to goMoney. 


Our social media posts reached

1.1 million



We did all this while working differently. 



ANZers were working remotely, including


of our contact centre staff. 


We stayed connected through

MyMeeting teleconferences 



of our team joined a live online Q+A with NZ CEO Antonia Watson and Group CEO Shayne Elliott.



For the latest COVID-19 updates and support for our customers visit our Here to Help webpage

A week of change at ANZ

It's been a week of huge change in the lives of all New Zealanders. ANZ New Zealand too has had to alter the way it delivers its services to customers. Here are some of things we are proud to have achieved in the last week.

ANZ NZ opens applications for Gov’t-backed business loans

ANZ NZ has today started taking applications for emergency Government-backed loans for eligible existing business customers financially impacted by Covid-19.

KiwiSaver: your questions answered

Over recent weeks the financial markets have endured a period of increased volatility as the economic and social impact of COVID-19 has worsened. ANZ Head of Wealth & Private Bank Craig Mulholland answers some questions about KiwSaver.