NZ Consumer
In lockdown - this week at ANZ
We’re now more than two weeks into the national COVID-19 lockdown and tens of thousands of Kiwis are continuing to face challenges, with many seeking financial help, including business owners who are having to re-think how they operate and often make some tough decisions.
ANZ New Zealand is here to help, and has this week continued to respond to customers' needs.
This week at ANZ...
Our Contact Centres helped
93,470+
customers.
This included
3,200+
businesses.
That’s
220%
more than usual.
We granted
10,038
home loan deferrals to help customers.
We’ve had more
350+
call-back requests about the Business Finance Guarantee Scheme.
We granted
652
temporary overdraft facilities to businesses in need of more working capital,
worth nearly
$12 million
We waived contactless debit fees for 14,000 merchants, saving small business customers $500,000+ in contactless debit charges.
We reached
500+
Private Bank clients with our investment webinars
to help them to understand the impact of COVID-19
We waived contactless debit fees for
14,000
merchants.
This will save small business customers
$500,000+
in contactless debit charges.
90%
of our Commercial & Agri-business service centre team
are working from home.
5,000+
people read our Economic reports.
We've seen
8.7 million
goMoney and Internet Banking sessions
Working with the banking industry we’ve temporarily increased the
contactless pin threshold from
$80 to $200
This will reduce the need for customers to touch PIN pads.
We opened
61
branches, helping
4,500
customers with more than
7,500
transactions.
85%
of these were deposits and withdrawals.
And this week we’ve spent around
2,500
hours cleaning and sanitising our branches and corporate sites,
to esnure they remain safe for staff and customers.
For the latest COVID-19 updates and support for our customers visit our Here to Help webpage
NZ Media Releases
ANZ NZ opens applications for Gov’t-backed business loans
NZ Business