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This week at ANZ

After three weeks of New Zealand’s COVID-19 lockdown, with the Easter break behind us, and the possibility of some workplaces could soon re-open, this week there's been a drop in the number of customer seeking help from ANZ.


Many are eagerly awaiting the government's decision on when we will come out of lockdown, and what that means for their businesses, jobs and families.


This week at ANZ...


We contacted


customers over the age of


with information about how to bank safely from home.

 We've set up


dedicated teams to help them.


On Wednesday


staff worked in



They helped


customers complete




of those transactions involved depositing cash.



We’ve contacted 100,000 customers over the age of 70 with information about how to bank safely from home.



Our contact centres helped


customers, which is


less demand than last week.

The number


reason people are calling is to transfer funds.


Our bankers have provided financial help with


personal, home and business loans worth a total of



Each day we added


temporary overdraft facilities for businesses needing extra capital.  

We had


callback requests about our Business Finance Guarantee scheme.

Across all business areas we have now responded to


call-back forms lodged by customers.


This week we answered


messages/comments on social media.


We had

8.86 million

goMoney and IB logons.

The busiest time was


on Tuesday night, with


logons in just one hour.



For the latest COVID-19 updates and support for our customers visit our Here to Help webpage

Here to Help - this week at ANZ

New Zealand's first full week in lockdown has been a tough time for many, with thousands of Kiwis facing challenges in their personal lives and having to make some hard decisions on how they can continue to run their businesses.

ANZ NZ opens applications for Gov’t-backed business loans

ANZ NZ has today started taking applications for emergency Government-backed loans for eligible existing business customers financially impacted by Covid-19.

Tips for Working from Home

With 90 percent of our contact centre team now working on secure systems from home, our teams have been sharing tips on how best to make it work.