After three weeks of New Zealand’s COVID-19 lockdown, with the Easter break behind us, and the possibility of some workplaces could soon re-open, this week there's been a drop in the number of customer seeking help from ANZ.
Many are eagerly awaiting the government's decision on when we will come out of lockdown, and what that means for their businesses, jobs and families.
This week at ANZ...
We contacted
customers over the age of
with information about how to bank safely from home.
We've set up
dedicated teams to help them.
On Wednesday
staff worked in
branches.
They helped
customers complete
transactions.
of those transactions involved depositing cash.
Our contact centres helped
customers, which is
less demand than last week.
The number
reason people are calling is to transfer funds.
Our bankers have provided financial help with
personal, home and business loans worth a total of
Each day we added
temporary overdraft facilities for businesses needing extra capital.
We had
callback requests about our Business Finance Guarantee scheme.
Across all business areas we have now responded to
call-back forms lodged by customers.
This week we answered
messages/comments on social media.
We had
goMoney and IB logons.
The busiest time was
on Tuesday night, with
logons in just one hour.
For the latest COVID-19 updates and support for our customers visit our Here to Help webpage
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