“It’s powerful to see the impact on people when they feel safe and confident online” says Mr Kelleher.
“This is particularly important with the banking sector’s move away from cheques. We know some customers will be disappointed by this, so the more people we can talk to – and help with alternatives – the better.”
As part of the workshop, participants were also given advice on how to safely monitor and manage their money online with internet banking, and how not to fall victim to online scams.
ANZ Westcity Branch Manager Astrella Fernandes was one of the staff who volunteered.
“We do have customers who walk into the branch with questions. So seeing our elderly engaged today, it was a great, rewarding, experience.”
Laurel Cropp came to the workshop to get help with her smart phone.
“I got one to one service. And patience. It gives me confidence. That’s what I’ve come for. I’ll go away much happier.”
“We were delighted by the support of the ANZ volunteers” says Alexis Sawyers, Age Concern’s Fundraising and Communications Manager. “They had the patience and expertise that is crucial.”
Age Concern runs a number of workshops and activities for over 65’s as part of its Health Promotion Programme.
“The activities in our programme are designed to help seniors stay independent, healthy, safe and engaged in the community” she says.
“Our Technology for Seniors workshop is very popular and crucial as so many things are becoming digital and we need to support Seniors to access them. Technology is also crucial for helping seniors stay socially connected, which is vital especially during the pandemic.”