Emma said it’s important that younger family members check in with elderly relatives to see if they’re ready for the change.
“It’s really important that the younger generation, who know how to do this stuff, teach the older generation about different ways to do their banking,” she said.
“The scary thing is that lots of people may not know this is coming and may not be set up for it, and if they don’t do that by the end of May, they could find themselves getting behind with their bills – so it’s important to get on the front foot.
“Even though it’s a couple of months until cheques are phased out, it does take a bit of time to change them over – so starting it now is the key so you can make sure you’ve got everything set up properly by June.”
Emma first checked in with Sylvia’s local ANZ branch, before going through the process of contacting Sylvia’s service providers to sort out direct debits.
“They make it really easy, some providers can even do it over the phone, so that part of the process is pretty easy once you start getting in touch with them,” Emma said.
For Sylvia, the change means more time doing the things she loves – like watching rugby or horse racing, going out for a meal, and knitting.
It also means Sylvia won’t need to head out on foot during a freezing Dunedin winter to post her cheques any more.