Digital banking adoption increasing fast – especially in seniors
Alert Level 4 has put even more emphasis on the ability to work and manage things remotely, but latest transaction data from ANZ suggests there continues to be a rapid change in the way Kiwis are choosing to bank, regardless of lockdowns.
Since last year, ANZ has seen an 11% increase in the number of customers registered for its digital channels - like ANZ Internet Banking and the goMoney mobile app - with the largest increase in customers aged over 65.
An additional 205,000 customers have signed up to one of those channels, increasing from 1.8 million customers a year ago to 2.05 million now, with 1.6 million of those having logged in at least once in the past 90 days.
As a result of the shift towards banking digitally and as our customers become more familiar with self-service options, there has been a 25% reduction in staff-assisted simple transactions, like deposits, withdrawals and statement requests, through our Branch and Contact Centre teams.
Our branches, in particular, have seen a 38% reduction in over-the-counter transactions from pre-COVID levels, with less than 1% of the bank’s total value of transactions now processed face-to-face at a branch.