Edwina said affected staff have as much flexibility as they need, including time off work, while they get things back in order.
“If they have lost a home, it’s not even a question around whether they should be back at work – it’s about giving people the time they need to get their lives back in order,” Edwina said.
“We're also looking at what extra specific things we can do for those who are more severely affected, and we have an employee assistance programme in place for those who need it.”
The effects of Gabrielle will be long-lasting for many – not only for people like Jane, but for ANZ customers whose financial circumstances may have changed dramatically.
The message for customers that Edwina most wanted to share was simple - come and see us.
“Some of the stories of people walking through the door have been really harrowing,” she said, “and that need, from a financial perspective, is likely to continue for a long time.
“We do have support available for customers that need it, we have a really well-established hardship programme, and if people need help, they should come to us."