Drawing on lessons learned from Zurich’s extensive history of long-term partnerships around the world, Tim believes Zurich partners with organisations that bring their individual strengths to the relationship.
“It's really about both businesses bringing their best capabilities to the table and really making sure we embed that insurance proposition,” he says.
Tim believes the greatest opportunity lies in focusing on customer relationships, simplification and investment in smooth customer processes.
For customers, Shayne believes simplicity is key. “You know, it's an easy thing to say but people don't wake up in the morning thinking about banking. It's not something that's terribly interesting. They just want it to work.” Shayne says. “And so like anything we’ve just got to make that simple. Responsible. Ethical, but simple.”
Watch the video above to find out more.