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The foundations of a strong partnership
3 Jun 2019
“People don't wake up in the morning thinking about banking. It's not something that's terribly interesting. They just want it to work.”
- Shayne Elliott, ANZ CEO
Tim Bailey, Chief Executive Officer, Zurich Life & Investments Australia and Shayne Elliott, Chief Executive Officer, ANZ
Finding the right organisation to partner sounds simple: just ensure your customers receive the best products from an organisation with strong values. Particularly when two companies are starting a formal 20-year partnership.
ANZ’s newest partnership is with Zurich to provide customers life insurance products through the bank’s channels.
As the deal completed, ANZ’s Chief Executive Shayne Elliott sat down with Zurich Life & Investments’ Chief Executive Officer Tim Bailey to discuss the importance of insurance, values - and finding the right business partner.
Reflecting on ANZ’s choice to partner with Zurich, Shayne says the most important thing for him was finding a partner organisation that fit culturally with ANZ.
“We've got to work with a company that we think essentially shares our values. A company that does care about customers. A company that actually wants to do the right thing,” he says.
Drawing on lessons learned from Zurich’s extensive history of long-term partnerships around the world, Tim believes Zurich partners with organisations that bring their individual strengths to the relationship.
“It's really about both businesses bringing their best capabilities to the table and really making sure we embed that insurance proposition,” he says.
Tim believes the greatest opportunity lies in focusing on customer relationships, simplification and investment in smooth customer processes.
For customers, Shayne believes simplicity is key. “You know, it's an easy thing to say but people don't wake up in the morning thinking about banking. It's not something that's terribly interesting. They just want it to work.” Shayne says. “And so like anything we’ve just got to make that simple. Responsible. Ethical, but simple.”
Watch the video above to find out more.
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