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CUSTOMERS

Pooch power

As Australian dog owners spoilt their furry friends throughout the pandemic, one Melbourne company – started at a local market – had a box seat to the growth of this very lucrative industry.

Finding community in a crisis

The reality of 2020 has brought some of the biggest challenges yet for small business owners, however this baby boutique owner used the closure period to boost her stores online presence.

Zeroing in on long-term sustainability

For family owned olive grove, Mount Zero Olives, a focus on building long-term sustainability has helped drive positive change in response to a number of challenges, to pivoting from selling to restaurants to consumers directly as a result of COVID-19.

Harnessing opportunity leads to big growth

Despite their customers being locked in houses for much of this year, bosses at computer and IT retail chain Centre Com have managed to nail down rapid growth during the COVID-19 pandemic.

Reflections

Amid the turbulence of a pandemic, ANZ’s Meg Dalling reflects on a year of building confidence, capabilities and continuing the journey to greater accessibility and inclusion.

The hole truth: meet the bagel baker rolling through a pandemic

Mile End Bagels bakery-owner Ben Vaughan put his city café plans on hold to bring bagels to the suburbs instead.

Dressing windows through coronavirus

Family-run business Perth Window Décor has seen growth during the pandemic.

Shielding against adversity

When events across Queensland were cancelled due to COVID-19, this signage company shifted its focus.