With an impressive 94 per cent engagement rate, Carman’s clearly got the memo.
Carolyn has a double-pronged and simple approach – hiring the right people and treating people the way she would like to be treated.
“I'm really careful about who we hire,” she says “and making sure they're actually the right people”.
“Additionally, I try and make sure I treat people like I would like to be treated. When I'm making a decision, I think ‘well if that's what I would like, I think that's what they would like as well’,” she says.
Making life easier for her employees is also a passion. By using mobile app ‘Skip’, staff can sit at their desk and order a coffee from the company’s cafe and have it delivered to them at work.
Carman's Communcations Manager Aimee La Rocca says “Our office environment makes coming to work every day a really nice experience. Not only do we have the most amazing team, but to be able to use facilities like the gym and yoga room means you have no excuses.”
“I’m quite obsessed with the coffee concierge (where we can get barista-made drinks delivered to our desks) and absolutely love being able to grab a meal from the fridge downstairs when I don’t have time to cook. I feel super lucky to work at Carman’s, we’re truly appreciated and cared for,” she says.
Onsite facilities like these makes working at Carman’s more than just a job for its employees.
Carolyn believes this all contributes to building a culture that's about how you make people feel.
“It's actually saying you deeply care about me as a person. And that's how you get employee engagement and staff retention, because people genuinely feel passionate about working at Carman’s. And I'm very proud of that,” she says.