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Elliott: we’ll help you through this

Pic: ANZ CEO Shayne Elliott Source: Arsineh Houspian

With ongoing outbreaks of the Delta strain of COVID-19 impacting communities across Australia, ANZ CEO Shayne Elliott wrote to some of the bank’s customers with a message of support and to thank them for continuing to put their trust in ANZ.


Below is an unedited copy of that letter.


Thank you for putting your trust in us to look out for your financial wellbeing as we continue to deal with the challenges of COVID-19.


Over the past few months I have had the opportunity to talk directly to a number of our customers, and I know many are struggling with the constant change and uncertainty.


As your bank it’s our job to help, which is why I’m sharing some of the ways we can support you to stay safe, secure and on top of your money.


Support to help customers in need


If you’re doing it tough, you’re not alone. Visit our COVID-19 Support Hub for up-to-date information on financial support measures for customers impacted by the latest COVID-19 lockdowns.


If you’re worried about making repayments or staying on top of your bills, it’s really important to contact us as soon as possible. Our team members will work with you to understand your circumstances and, if you do need extra support, they can explain your options.


Other ways to do your banking


Our branches and ATMs remain open with COVID safe measures in place (check anz.com.au/locations for up-to-date information about any branches with temporarily reduced hours).


However, given current uncertainties we know many of our customers are choosing to do their banking from home. Here are some of the options available:


  • The ANZ App – pay bills, activate an eligible card, set or change your PIN, view your purchases and statements, and more.
  • ANZ Internet Banking or ANZ Internet Banking for Business – change your daily payment limit, order a replacement card, transfer money overseas, and more.
  • Phone banking – call 13 13 14 for self-service banking over the phone 24/7 or speak with one of our consultants between 7am-10pm (AEST), any day of the week.
  • Contactless payments – make safe and secure contactless payments with your eligible card or digital wallet, and avoid handling cash.


Keeping your money safe


Unfortunately, new scams are emerging as a result of the current situation. We’re working around the clock to help protect your accounts, and remember there are also steps you can take to protect yourself.


Never share your banking details or passwords and if you receive a suspicious message claiming to be from ANZ, report it. ANZ will never send you an email or SMS asking for your PIN or any account or login details. You should also contact us immediately if you think you may have been scammed – reporting it quickly gives us the best chance of disputing the transaction.


As we all come to terms with the challenges of COVID-19, please remember that we’re here to help in any way we can.


On behalf of us all at ANZ, thank you for banking with us. Stay safe.


Shayne Elliott is CEO of ANZ


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