Business Growth Program alumni
Nominated by his ANZ Relationship Manager with a final recommendation from Dr. Jana Matthews, Ben and his leadership team were selected to take part in the intensive nine-month program.
The ANZ Business Growth Program which is broken up into ‘Growth modules’ (three in-depth, three-day programs) combine expert presentations, concentrated learning and facilitated group discussions to further hone in on growth issues commonly faced by companies. Ben and his team completed the last module in September this year.
“Overall, the experience was fantastic,” Ben says. “Seeing the experiences other businesses are going through – the growing pains – is helpful because it gives you a bit of perspective.”
“You often feel like you’re alone in a world of business where stuff often goes wrong, so hearing the challenges other leaders in the room were facing was reassuring. You realise ‘Hey, it’s not just us that goes through these things’” he says.
“Tangibly, it gave us a crystal clear approach on building out a strategy,” explains Ben when asked about the benefits the program provided his business. “Strategy wasn’t something we were particularly focused on previously. We had a long-term direction for the business but didn’t think about the plan to execute on that vision and how to track it. This gave us a system.”
“We learnt that strategy is not just the nuts and bolts (i.e. revenue and profit targets) – it’s also ‘What is the vision of the business? What does the culture of the business look like? What is the mission of the business?” he says. “It’s all those things combined that allow you to deliver on the strategy.”
“Secondly, it gave us the practical tools to track business performance – what are the things that need to be adjusted, whether it be on a monthly or quarterly basis in order to ensure you’re hitting your goals?” he adds.
The role of innovation and technology
Safely said, even in the pre-pandemic economy - businesses that don’t wholeheartedly embrace innovation and technology may find themselves in a sinking ship.
Taxibox recently launched a wireless Bluetooth locking technology for its onsite storage boxes - a first for the construction and building industry. The keyless lock allows customers to manage their boxes via any smartphone device.
“Within the business [technology] is one of our key pillars of growth. A lot of companies might say that, but for us it’s really part of our DNA,” Ben admits. “We spent the best part of 10 years on what was almost obsessive continuous improvement on technology.”
“From a customer facing front, technology has proven particularly effective as both a marketing tool and for ensuring our customers are getting a seamless experience,” he says.
Ben adds an important part of creating a culture that supports innovation and growth is the business’ ability and willingness to take risks. “I think we take risks other larger businesses wouldn’t, because it’s off the beaten track or they’re not willing to veer of a previously proven path,” he says.
“Whereas we want to challenge the norms and conventions of the way storage is done. There is a huge opportunity to disrupt the market and we continue to do that.”