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2020 esg target update

 

Each year, ANZ sets public targets which reflect our strategic priorities and respond to our most material environmental, social and governance (ESG) issues. We seek to shape a world where people and communities thrive through our focus on fair and responsible banking and our priority issues of environmental sustainability, housing and financial wellbeing.

 

Outlined below is our progress on selected  ESG targets. For detailed performance information see our 2020 Half Year ESG Target Update, available on anz.com/cs.

Each year, the ANZ Community Foundation provides small grants of up to $A30,000 to charities throughout Australia. In 2019 we donated $A25,000 to Habitat for Humanity Victoria, to assist with modifications to Tracey’s house to make it accessible for her son, Joshua. Tracey and her boys are pictured above. Photo: Jun Sawa

 

“At ANZ we believe that delivering great customer outcomes aligned with our purpose and underpinned by our values will drive balanced and equitable returns for all stakeholders."

 

- ANZ CEO Shayne Elliott

 

FAIR & RESPONSIBLE BANKING

Keeping pace with the expectations of our customers, employees and the community, behaving fairly and responsibly and maintaining high standards of conduct.

RepTrak® COMMUNITY SENTIMENT INDICATOR

ANZ ranked first relative to peers.

 

REMEDIATED MORE THAN 1.5 MILLION AUSTRALIAN RETAIL AND COMMERCIAL CUSTOMER ACCOUNTS AND ISSUED REFUNDS OF AROUND

$A134 MILLION

WE ARE REVIEWING OUR CUSTOMER COMPLAINTS POLICIES AND STANDARDS

and have established a new Customer Resolution function to improve our performance in this critical area.

 

ENVIRONMENTAL SUSTAINABILITY

Supporting household, business and financial practices that improve environmental sustainability.

FUNDED AND FACILITATED $A4.08 BILLION IN SUSTAINABLE FINANCE TRANSACTIONS SINCE 1 OCTOBER 2019

including green, social and sustainability bonds, sustainability linked and green loans, renewable energy and low emissions transport.

 

INCREASED RENEWABLE ENERGY USE IN OUR AUSTRALIAN OPERATIONS BY 19%

against a 2017 baseline. 

 

WE HAVE ENGAGED WITH 47 OF OUR LARGEST EMITTING CUSTOMERS

to support them to establish, or strengthen, their low carbon transition plans.

 

 

HOUSING

Improving the availability of suitable and affordable housing options for all Australians and New Zealanders.

2160+ INTEREST FREE HOME LOANS TO INSULATE HOMES IN NEW ZEALAND DRAWN DOWN

since October 2018.

5000+ EMPLOYEES ACROSS AUSTRALIA AND NEW ZEALAND PROVIDED WITH HOME LOAN COACH TRAINING

enabling them to provide tailored guidance and support to first home buyers.

 

JOINTLY LED THE FIRST AND SECOND BOND ISSUANCES OF $A315 MILLION

for the Commonwealth’s National Housing Finance and Investment Corporation (NHFIC).

 

 

FINANCIAL WELLBEING

Improving the financial wellbeing of customers, employees and the community by helping them make the most of their money throughout their lives.

ALMOST 1 MILLION PEOPLE REACHED THROUGH OUR FINANCIAL WELLBEING PROGRAMS

MoneyMinded, MoneyBusiness and Saver Plus since 2002, employment and community programs and targeted banking products and services for small business and retail customers.

829 PEOPLE RECRUITED 

from under-represented groups including Aboriginal and Torres Strait Islander peoples, people with disability and refugees since 1 October 2016.

 

33.1% REPRESENTATION OF WOMEN IN LEADERSHIP ROLES

from 32.5% at 30 September 2019.