Just like flying a plane
Sally enjoyed using the skill set she had from aviation safety and applying it to financial services.
Looking at lockdown spending behaviour Sally could help make predictions for how customers were going to want to access their banking services – which meant the team could work ahead of problems like potential cybersecurity issues, instead of behind them.
“We were encouraged to stay at home and eat cake and drink wine,” she quips, “so what we could predict as a financial institution was we needed to make sure our processes and practises for online shopping were extraordinary. And so in being able to do that and to predict what people were going to do, we could get on the front foot.
“I think that is similar to aviation safety, where you can see trends and you can predict that passenger numbers are going to go up and people are going to want to go, for example, to the Gold Coast at Christmas time because of schoolies.”