What happened next?
1. Creative solutions to maintain critical operations
After setting up their camps, Danny, Sharon and Rex cooperated to undertake system operation guarantee work for Australia, New Zealand and China in the early morning on behalf of several critical staff in China who would have been in the office but were locked in their communities. It was quite extraordinary for Technology team members to help with this work.
With the extremely special scenario of the bank's main and emergency office being locked down at the same time, they quickly came up with many contingency solutions and implemented them one by one. The team properly cooperated with the Operations, Finance and Compliance teams to complete the CBIRC 1104 regulatory report, the most important daily reporting for the local regulator.
At the same time, the emergency response team also responded quickly, using innovative methods to solve problems for global market department colleagues (who cannot access systems from home) and set-up connectivity with the Shanghai Gold Exchange, Shanghai Futures Exchange and National Debt Trading Center.
After seeing trading operations of the Global Markets carried out in an orderly manner, Henry Xu, ANZ Head of Markets Operation for China, said he would like to express his heartfelt thanks to our partners in the Technology on-ground team.