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Need for Urgent Technology Education Amid Covid-19
14 Sep 2020
Amid the response to Covid-19, hundreds of thousands of Kiwis aged over 65 are at risk of being isolated and excluded if more is not done to ensure they have access to online services, according to a leading charity.
Age Concern New Zealand estimates 30 percent of seniors, over 200,000 people, do not use the internet (compared to just 3 percent of those aged under 65) and many of these people are being left out as a result.
“Especially during a global pandemic, we need everyone in New Zealand to have equal access to government updates, online shopping, banking and entertainment,” says Stephanie Clare, Age Concern New Zealand CEO.
“For some older people who did not grow up with ever-evolving online applications ‘going online’ can feel like learning a foreign language.”
Since the start of the pandemic Age Concern has seen a large increase in demand for its services, with over 23,000 new visitors to its website and a jump in engagement on social media.
But there’s also been a huge increase in demand for non-digital services. In April - during the first lockdown - Age Concern set up a new free helpline (0800 652105) for those older people unable to afford an Internet connection or struggling to use devices. From April to May the incoming calls increased by over 450%.
“It’s fantastic that older kiwis know they can rely on us as a trusted source of information about Covid-19, but it also highlights an accessibility problem,” says Clare.
To address this, using a $500,000 donation from ANZ (NZ), Age Concern is working on a digital literacy plan that will help older kiwis to get online.
“We’re so grateful for ANZ’s generous donation because we know that there is a huge need for education and support to help people to use online services. The first lockdown exposed a gap where older people needed to get groceries, medication and information online but had no access to that channel. We can help rectify that!”
The initiative is part of the charity’s strategy to ensure seniors are not excluded from technology opportunities that can improve our lives as we age, a key part of the Ministry of Social Development’s ‘Better Later Life’ strategy.
Age Concern New Zealand expects the need for technology education will increase over the next 15 years as New Zealand’s population ages.
Tea and Tech session, Age Concern Nelson
Currently New Zealand has 750,000 people aged over 65. By 2034 its estimated this will increase to over 1.2 million.
ANZ’s donation of $500,000 to Age Concern earlier this year is part of an on-going commitment the bank has to our aging population and to older customers.
Many branch managers have strong relationships with regional Age Concern teams and work with them to help with digital banking needs.
“Earlier this year I asked local branch managers to reach out to their local Age Concern manager and understand how the branch can best help seniors in their community,” says Fiona Terry, ANZ’s Senior Manager for Vulnerable Customers.
“It was awesome to hear the positive feedback.”
Matt Davies, a Branch Manager in Nelson, is one of the many already working with Age Concern Nelson-Tasman, organising weekly visits to rest homes in the region.
“Together we run a programme called “Tea and Tech”. We visit local rest homes with some local college students and educate the residents on using technology in general and our banking channels if they’re with ANZ,” says Matt.
Tea and Tech session, Age Concern Nelson
“It’s a great opportunity for both the students and residents to learn from each other in different ways, and creates a neat bond between the generations.”
“While educating seniors about digital literacy, we found that if a friend or family member is there, then both end up learning from each other. Another benefits is that they can check in and help them later if they forget anything” says Stephanie Clare, Age Concern New Zealand Chief Executive.
“This is why we encourage people of all ages to support their friend’s and whanau.
About Age Concern
Age Concern New Zealand is a charity dedicated to people over 65, their friends and whanau. You can visit them at 40 locations across New Zealand. Find your nearest Age Concern on it's website to see what they are offering in local communities.
Age Concern promote dignity, wellbeing, equity and respect and provide expert information and support services in response to older people's needs.
Age Concern are active and vocal on relevant issues and work to ensure older people stay connected with their family, friends and community.
Visit Age Concern's website
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Communities
Matariki - in my own words
Māori voyagers would use the stars to guide them to their futures and keep them on track towards their destinations – Matariki does the same for me.
New Zealand
ANZ staff give back - ten years work volunteered in three months
Almost 10 working years* - that is the collective time ANZ staff have spent volunteering with New Zealand charities over the last three months.
New Zealand
Perfume keeps war veteran’s memories alive
“As long as I’ve got the perfume on … he knows it’s me,” says Laurel Harper, wife of World War II soldier Neil Harper.
Media
ANZ Staff Foundation reaches milestone
The ANZ Staff Foundation, started in 2000, has now donated more than $4.5 million to community projects across New Zealand.
A journey back into Te Ao Māori
Eddie Mei wasn’t allowed to speak te reo at school. From a Māori family, he grew up with people around him speaking te reo but he found it difficult to understand and respond.
Media
Tauranga local shines for Matariki
“Matariki is a time for celebration. A time to re-evaluate how you’re going and reflect and see how far you've come and also a time to look forward and to celebrate,” said Tauranga local Lesleigh Ricardi as she describes what Matariki means to her and her family.
Media
ANZ helps women confronting domestic violence establish financial independence
ANZ is working with Women’s Refuge to help women achieve financial independence and escape domestic violence.
Media
NZ’s largest ATM network now features Te Reo Māori
Users of New Zealand’s largest ATM network will from today be able to do their banking in Te Reo Māori.
NZ Community
ANZ Investments releases its first annual climate statements
'ANZ Investments' publishes Climate Related Disclosures.
NZ Community
Reimagining wāhine leadership
A summary of the lessons learned from ANZ New Zealand and the Trans-Tasman Business Circle's first-ever Watch Women Win Study Tour.
NZ Community
Clucky new residents settle in at Linwood Resource Centre
A long-overdue upgrade at a Christchurch community centre will mean the end of garden watering rosters – and the welcoming of seven clucky new residents.
NZ Community
The importance of diversity, inclusion & respect at work
For most of us a change in corporate wardrobe policy might simply mean we take a more considered approach next time we shop. But for one ANZ employee it inspired a radical life-changing decision.
Media
Mentors hear messages from the heart
Mentors for the Christchurch branch of charity Big Brothers Big Sisters have seen first-hand the difference they are making to the lives of young people.
NZ Community
ANZ launches interest-free home insulation loans
ANZ Bank New Zealand has announced $100 million in interest-free loans to help Kiwis insulate their homes.