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2021 half year esg target update

Each year, we set public targets which reflect our strategic priorities and respond to our most material environmental, social and governance (ESG) issues.


We seek to shape a world where people and communities thrive through our focus on financial wellbeing, environmental sustainability and housing.  A commitment to fair and responsible banking underpins our approach.


Outlined below is our progress against selected ESG targets.  For the full suite of targets and detailed performance information, refer to our 2021 Half Year ESG Update.


ANZ customer Mile End Bagels is a popular Melbourne based bakery.  Owner Ben Vaughan was getting ready to open a new café in Melbourne’s CBD when COVID-19 struck.  Ben put his city plans on hold, working with ANZ to open a tuckshop-style café in the suburbs instead.



Improving the financial wellbeing of our people, customers and communities by helping them make the most of their money throughout their lives


Since October 2020, we have supported around 85,000 customers to build a savings habit.


We are establishing new partnerships to expand the reach and improve the impact of MoneyMinded for people experiencing vulnerability.




Supporting household, business and financial practices that improve environmental sustainability.

Since October 2019, we have funded and facilitated A$13.95 billion

in sustainable finance transactions including green, social and sustainability bonds, sustainability-linked and green loans, renewable energy and affordable housing.

We have engaged with 98 of our largest emitting customers

to support them to establish, or strengthen, low carbon transition plans.

We are developing an enhanced climate risk management framework

that strengthens our governance and is responsive to climate change.



Improving the availability of suitable and affordable housing options for all Australians and New Zealanders.

Since October 2020, we have funded and facilitated $302.6 million

of investment to deliver more affordable, accessible and sustainable homes to buy and rent.

Since October 2020, we have supported 463 households into healthier homes

through our Healthy Home Loan Package and our Interest-free Insulation Loans.




Keeping pace with the expectations of our customers, employees and the community, behaving fairly and responsibly and maintaining high standards of conduct.


We are continuing to develop our Customer Vulnerability Framework

to support compliance with Banking Code obligations and strengthen our approach to customer vulnerability


We have designed the bank’s first human rights grievance mechanism,

informed by internal and external stakeholders, including civil society organisations.


We continue to work with Reconciliation Australia on our draft Reconciliation Action Plan,

providing us with a framework to support the national reconciliation movement.


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