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2021 full year esg target update

Each year we set public targets that reflect our ESG priorities, support the delivery of our business strategy and respond to our most material issues.


We seek to shape a world where people and communities thrive through our focus on financial wellbeing, environmental sustainability and housing.  A commitment to fair and responsible banking underpins our approach.


Integrating ESG and purpose into our strategy has created an opportunity for ANZ to better serve our customers and generate long term shareholder value.


Outlined below is our progress on selected ESG targets. For the full suite of targets and detailed performance information see our 2021 ESG Supplement, available on anz.com/annualreport

Pic: Pacific workers taking part in ANZ’s financial education program, MoneyMinded



“We have a clear sense of purpose; a strong, values-led and people focused culture; and an integrated approach to ESG that is supporting the delivery of our strategy.” - ANZ CEO Shayne Elliott



Improving the financial wellbeing of our people, customers and communities by helping them

make the most of their money throughout their lives.


We have supported around 151,600 customers to build a savings habit since October 2020. 

We are establishing new partnerships to expand the reach and improve the impact of MoneyMinded for people experiencing vulnerability.



Supporting household, business and financial practices that improve environmental sustainability.

Since October 2019, we have funded and facilitated AU$21.95 billion

in sustainable finance transactions including, including sustainability-linked lending, renewable energy, green buildings and affordable housing.

We have engaged with 100 of our largest emitting customers

to support them to establish, or strengthen, low carbon transition plans.

We are developing an enhanced climate risk management framework

that strengthens our governance and is responsive to climate change.



Improving the availability of suitable and affordable housing options for all Australians and New Zealanders.

Since October 2020, we have funded and facilitated AU$1.43 billion

of investment to deliver more affordable, accessible and sustainable homes to buy and rent. 

Since October 2020, we have supported 1,065 households into healthier homes 

through our Healthy Home Loan Package and our Interest-free Insulation Loans.




Keeping pace with the expectations of our customers, employees and the community, behaving fairly and responsibly and maintaining high standards of conduct.


We are continuing to develop our Customer Vulnerability Framework

to support compliance with Banking Code obligations and strengthen our approach to customer vulnerability.  


We have designed the bank’s first human rights grievance mechanism,  

informed by internal and external stakeholders, including civil society organisations.


We will launch our updated Reconciliation Action Plan in early 2022, 

a roadmap outlining our commitment to the social and economic participation of Aboriginal and Torres Strait Islander Australians, and respecting the world’s oldest continuous culture.


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