Reflecting on his years of experience, Michael claims his biggest discovery is learning how to orchestrate positive results for both the customer and the organisation.
“Everyone's got their views about how they should be progressing,” he says. “There are a lot of intelligent people around the bank and people have got views and the different business units and different product areas have got their agendas. So over time, it becomes more a test of how to influence the right outcomes for both the customer and the organisation.”
For Anna, listening and adapting has been her greatest lesson.
“When I first started, I was very forthright in my opinions,” she concedes. “And what I've learnt is to temper that, listen more and not jump in with what I think is the right answer. So I think that's made me as a banker, able to listen, take advice and be ready to sometimes change direction and change my opinion, because there are a lot of smart people around.”
Mark sees banking as a team sport- and it’s not only about how you perform on game day but how you train that makes the team shine.
“I remember someone once said business is like sport. Being in the game is something to enjoy. But you've also got to be incredibly well prepared. And I think that's something I've certainly learnt.”
Mark Monaghan and Michael Rose recently celebrated their 40-year anniversary working with ANZ, and Anna Corr celebrated her 20-year anniversary working with ANZ.
You can listen to the full podcast above.