The experience, she says, has boosted her confidence and given her the opportunity to see how things operate in the real world.
“Before starting at ANZ I was very shy and didn’t feel comfortable talking to new people,” she said. “Now I have customers who come in every week, they know my name and we have a chat.”
She said working in an environment with colleagues and customers of different ages and life stages has helped her gain an insight into what the real workforce is like. It has boosted her confidence and given her a sense of independence and belonging.
“It’s nice to feel like a part of a team,” April says.
She has received stellar feedback from managers and colleagues at the branch and has been offered a full-time job for next year, a role that will earn her a Certificate 3 in Business Administration by age 19.
Gurjot Thandi, ANZ District Manager, Northern Victoria region, said “it’s a great opportunity to see school-aged kids with the ambition to think outside the box. April is a hard worker and has been a valuable part of our team.”
April says working in a branch has opened her eyes to the many different moving parts that form a single workplace. “This is just something you don’t see while you’re still at school,” she explains.
“I didn’t realise that there were so many different jobs and opportunities in a bank, both customer-facing and not. I’m interested in exploring these different roles and having an opportunity to grow and learn.”