It’s OK to ask for help
Everyone needs a helping hand sometimes, and those who are unafraid to ask are the better for it. Sylvia, 94, who we wrote about in March, is a great example. She needed some help switching from paying her bills by cheque, to a more modern, digital method. Her granddaughter Emma was only too happy to help.
The impact of March’s Covid-19 lockdown also prompted some of our home loan customers to reach out to us for help, opting to either defer their repayments, or switch their loans to interest-only. By April, we saw many of these customers had resumed paying off their loans again.
Our story about Hawke’s Bay businessman Rob Beard also reinforced the importance of understanding your own limitations. Rob’s small goods businesses were booming, but with success came a lot of work – in Rob’s case, it was too much. He suffered a heart attack, and then hit the wall. He realised that what he was doing was unsustainable, and now - after accepting help from those around him - he’s happier than ever, business is good, and he has more time to spend with his family.