Last year ANZ donated $500,000 to Age Concern New Zealand to help them develop a long-term digital literacy plan for the elderly.
Many of our staff have also been volunteering their time with local Age Concern teams to help with one-one-one digital banking workshops in branches and at retirement villages.
The workshops – which are open to everyone, not just our customers - have been a huge success.
They’re a chance to educate people about all things digital, not just their banking questions.
We’ve seen people gain confidence with their tech – finding new ways to use their smart devices, phones and laptops.
We’ve also been able to help people download and use the Covid-19 contact tracing app, which was a popular topic.
The workshops are all about empowering people so they can use the digital tools that are available to them and help them maintain their independence.
They’re also an opportunity to show people the importance of staying safe online.
As we all know, an unfortunate consequence of our connected world is the growth in online scams.
It’s a concern shared by the United Nations. As part of its Day of the Older Person it has warned that cybercrimes and misinformation threaten the human rights, privacy and security of older people.
Our workshops and our website offer tips to prevent people becoming a victim of fraud.