Customers
Keep dancing
COVID-19 led this small business to create new digital technology, resulting in a brand-new children’s dance party experience for schools and beyond.
COVID-19 PANDEMIC
COVID-19 has impacted our lives in an unimaginable way. Below, find stories from ANZ's staff, customers we work with, and our communities about how they are responding to the pandemic.
For more information about how ANZ is supporting our customers through this crisis, visit anz.com.
Communities
Flood fails to dampen community spirit
Fire, floods, a global pandemic and more floods were not enough to dampen the spirit of communities in the mid-north coast of New South Wales.
Customers
Elliott: we’ll help you through this
In a letter to customers, ANZ CEO shares some of the ways the bank is supporting them to stay safe, secure and on top of their money.
Customers
From Rarotonga to the world
As Covid-19 continues to pose a challenge to Pacific economies, many businesses in the region have looked to embrace alternative business models and methods.
Community & Purpose
Pacific workers picking financial skills, fresh produce
Seasonal workers from the Pacific are making use of their time in quarantine in Australia’s north by learning new financial skills before starting work.
Customers
All Saints be praised: recovery in regional wines
The wine industry is recovering well after facing bushfires, the COVID-19 pandemic and trade restrictions in 2020.
Customers
Regional tourism eyeing expansion
Despite the nation’s $150 billion tourism industry being in strife, a regional small town hotel in South Australia is leading by example.
Inside ANZ
A life changing injury hasn’t stopped this leader
2020 was a year that taught us to adapt in ways we never would have thought. ANZ’s Jane Yuile is someone who is acutely aware of the importance of adapting and staying positive.
Inside ANZ
The people behind a billion clicks
An engineer behind ANZ’s mobile banking app shares what’s involved in delivering a leading digital experience for customers.
Communities
Help for disadvantaged youth on a plate
Social Enterprise Society Melbourne is helping to break the cycle of youth homelessness through financial literacy.
Inside ANZ
This bar is top shelf and high tech
Edwin Low never considered he’d be almost alone in a huge office for almost a year but when COVID-19 hit he was needed in person to help ANZ employees with all matter of tech issues.
Communities
Even on our own, we’re still together
Mardi Gras may have been a different experience this year, but the strength of the community is more powerful than ever.
Inside ANZ
Panda Mick: faith and hope – and giving to those in need
While most of us in Victoria were barely dragging ourselves out of bed during the state’s second lockdown, ANZ’s Catherine Aguilar was working, managing remote learning - and writing a children’s book.
Inside ANZ
Spearheading through adversity
Simone Tilley, Head of Retail Distribution at ANZ reflects on a year like no other, her career highlights and provides her thoughts on the year ahead.
Communities
Compounding challenges for families living in disadvantage
The Smith Family highlights concerns around the impact of COVID-19 on students and families experiencing poverty.
COVID-19
The water cooler has missed you
For ANZ graduate Amelia Caldwell being able to start working from the Sydney office again was a huge positive.
Customers
Pooch power
As Australian dog owners spoilt their furry friends throughout the pandemic, one Melbourne company – started at a local market – had a box seat to the growth of this very lucrative industry.
Inside ANZ
Risking a new flight plan
Some may find it risky to change careers in the middle of a pandemic but Sally Tindall is well practiced in managing risk.
Customers
Finding community in a crisis
The reality of 2020 has brought some of the biggest challenges yet for small business owners, however this baby boutique owner used the closure period to boost her stores online presence.
Customers
Virtual first home buying... say what?
Customers
Harnessing opportunity leads to big growth
Despite their customers being locked in houses for much of this year, bosses at computer and IT retail chain Centre Com have managed to nail down rapid growth during the COVID-19 pandemic.
Inside ANZ
Opening up to COVID normal
As COVID restrictions ease in Melbourne, ANZ staff reflect on their time during lockdown and the positives they will take away from this time of change.
Customers
What do women’s fashion and olives have in common?
These two Australian businesses have been presented with many challenges throughout the pandemic but by remaining adaptable and agile, they have been able to seize the opportunity to drive change and come out stronger on the other side.
Inside ANZ
Read, watch listen: 2020 content list
Sit back and relax with a great book, podcast or TV series recommended by ANZ’s Country Heads
Community & Purpose
Reducing barriers to remote learning
A once in a lifetime pandemic highlights the importance of long-term saving habits, enabled by programs such as Saver Plus.
Inside ANZ
Mind over money
Financial wellbeing can help improve mental wellbeing. But how do we get more in control of our own financial situation?
Inside ANZ
Living through COVID: a visual diary
ANZ’s Tom Opasinis shares his personal perspective through his illustrations, hoping one day they will be a reminder for generations to come of the rollercoaster ride of living through the COVID-19 pandemic.
Inside ANZ
Stay active even if you’re staying at home: Physical health and movement
Without the physical commute to and from our places of work, many of us are missing the incidental exercise we took for granted. We know exercise is important for maintaining our overall wellbeing but what can we do to stay active when we can’t get to the gym?
Inside ANZ
Working from home: Alexis George
In this new series, we step into the homes and offices of the bank’s executives to learn more about the person behind the desk.
Inside ANZ
Working from home: Mark Whelan
In this new series, we step into the homes and offices of the bank’s executives to learn more about the person behind the desk.
Customers
100 years of relationships
ANZ customer Gibbon Group celebrates its 100th year as it goes from strength to strength.
Inside ANZ
Resilience and perspective: embracing your story
How do we take a step back and gain resilience and perspective in uncertain times?
Inside ANZ
Working from home: Michelle Jablko
In this new series, we step into the homes and offices of the bank’s executives to learn more about the person behind the desk.
Customers
Toe taps and elbow bumps
The juggle of working from home and remote learning has been difficult for many families across Australia, but for those in Victoria school holidays add another dimension for children looking for things to do.
Inside ANZ
The Wellbeing Conversation: the full series
The Wellbeing Conversation series, hosted by Paralympian and ANZ Ambassador Dylan Alcott and mental health advocate, Brad McEwan, features unscripted conversations with ANZ leaders and external experts on a range of topics relating to wellbeing to help us navigate COVID-19 and beyond.
Inside ANZ
Working from home: Kevin Corbally
In this new series, we step into the homes and offices of the bank’s executives to learn more about the person behind the desk.
Inside ANZ
Working from home: Kathryn van der Merwe
In this new series, we step into the homes and offices of the bank’s executives to learn more about the person behind the desk.
Inside ANZ
Overcoming fear and embracing the new world
COVID has sparked many fears and we need to learn how to stop them overwhelming us while staying connected to others.
Inside ANZ
Working from home: Antonia Watson
In this new series, we step into the homes and offices of the bank’s executives to learn more about the person behind the desk.
Inside ANZ
How to begin your career during a pandemic
ANZ graduate, Joumana Ghazzaoui worked in the office for a mere four weeks before COVID-19 forced the vast majority of the bank to work from home.
Inside ANZ
Working from home: Shayne Elliott
In this new series, step into the homes and offices of ANZ’s executive team to see what just what they are collecting and what’s important to them.
Inside ANZ
The silver lining of working remotely
While the coronavirus has disrupted the way we work, there are some opportunities for positive, lasting change for the most vulnerable in our communities.
Inside ANZ
The new us: identity, trust and working flexibly
How do we redefine ourselves in the wake of – and in the midst of - so much change?
Inside ANZ
Working from home: the full series
In this new series, we step into the homes and offices of the bank’s executives to learn more about the person behind the desk.
Communities
Q&A: Down to the WIRE
WIRE CEO shares the challenges for people experiencing family violence or financial hardship during the pandemic.
Inside ANZ
Flexible working and the new normal
While some enjoy the regularity of the daily grind and commute to and from work, COVID-19 has showed us there is another way - a way to celebrate our differences in needs, experiences, strengths and weaknesses – if we start by changing our mindset.
Customers
Springs for life
Innovation, agility and strong partnership leads to life saving solution.
Inside ANZ
Leadership through adversity
In times of crisis effective leaders stand out for their authenticity, humility and vulnerability.
Customers
Locked down with nowhere to stay
Melbourne has entered a period of strict stay-at-home restrictions. But how can you stay home if you have no home to stay in?
Communities
Rebuilding tourism and business up north
Tourism and hospitality-dependent towns must critically asses their current – and future – business to ride out the COVID-19 storm.
Customers
PODCAST: confidence sown in crisis
Proactive actions minimised the impact of lockdown restrictions for one grains grower.
Customers
Cheaper, tastier, faster – preserving values and great food in the new world
Parts of the hospitality industry may have been nearly wiped out by the pandemic but focusing on community and values is the best way to pull through, says one business owner.
Community & Purpose
Financial wellbeing close to home for Salvation Army
As The Salvation Army faces the impacts of COVID-19, supporting the financial wellbeing of its people has never been more important.
Customers
Tips for businesses to stay safe at home, online
ANZ’s Chief Information Security Officer outlines how businesses can remain safe while working from home.
Inside ANZ
Welcome to NYC. I ❤️ face mask
ANZ’s US office was in the epicentre of the US COVID-19 contagion. Its new leader joined as the crisis unfolded.
Locked down but locked in to a purpose
Everyone is facing their own unique challenges during COVID-19 but ANZ’s Joms Hizon saw an opportunity to give back to others.
Customers
COVID-19 takes flexible working mainstream
With remote working becoming the norm virtually overnight, employee expectations have changed dramatically and it’s clear they don’t want to go back to business as usual.
Communities
Pandemic exposes digital divide
Dr Lisa O’Brien, Chief Executive Officer of The Smith Family shares her views on the long-lasting effects COVID-19 will have on vulnerable children in Australia.
Communities
Online savings: financial education in isolation
For single mother of two Menuka, accessing Saver Plus online has delivered unexpected benefits.
Customers
Opening the door to new opportunities
How COVID-19 could open the door to innovations in the hospitality sector.
Customers
Sweet disposition: When running a business stings
How a honey farmer bounced back from drought, fire and COVID-19.
Customers
Nailing a new business
One self-employed nail technician turned a hobby into a life-saving business to cope with the impact of COVID-19.
Customers
A good time to be bold - leading through crisis
How can leaders adapt to support their businesses, their employees and their customers in times of change?
Inside ANZ
A breath of fresh air during social isolation
On World Environment Day, ANZ employee, Charlotte Ahearne shares how she’s taking time for nature.
Communities
Keep going, keep strong: breaking the cycle of poverty
We asked The Smith Family’s CEO, Dr Lisa O’Brien, about how COVID-19 has impacted young Australians already living in poverty.
Inside ANZ
The power of gratitude
ANZ’s staff in Singapore have volunteered to help some of the most vulnerable and hardest hit by COVID-19.
Inside ANZ
The power of gratitude
ANZ’s staff in Singapore have volunteered to help some of the most vulnerable and hardest hit by COVID-19.
Customers
Taking stock
Long-time ANZ customer Mike Murray talks business growth and how the highs and lows of running a business have helped prepare him for the uncertainty of a pandemic.
Inside ANZ
Tips for staying home in the crisis: 1. Buy a home…
Buying your first home is a huge step – now throw in a pandemic and what have you got?
Inside ANZ
Contact centre wellbeing: why walk when you can moonwalk?
Throughout COVID-19, calls to the ANZ contact centre have doubled. See how contact centre leaders are helping our people keep their spirits high.
Communities
NZ property market in question
The outlook for the New Zealand property market has shifted abruptly in the last few months, as the country moved to contain the spread of COVID-19.
Customers
Small gains in uncertain times
ANZ’s Group Executive Australia Retail and Commercial, Mark Hand talks with international expert on entrepreneurial leadership and business growth, Dr Jana Matthews, in a new podcast series to help business owners prepare for a post COVID-19 world.
Communities
Access granted
More than ever, digital accessibility is essential for people with disability and it brings benefits for everyone.
Inside ANZ
Beyond COVID-19: the workplace of the future
As productivity rates increase with people working from home as a result of COVID-19, will working life ever be the same again and will the office be forever more flexible and remote?
Customers
Partnering for a better quality of life
As the Australian population gets older, residential aged care homes can help provide independence and autonomy.
Customers
How we’re adapting during COVID-19
We’re all playing a part to help keep our customers, our communities and each other well and safe during this challenging time.
Customers
Oh baby!
Twenty-six years since starting baby care business Aromababy, Catherine Cervasio shares her story of adaptability, passion and hopes for the future, post COVID.
Communities
Strength of spirit
Government, citizens and ANZ’s team in Bengaluru are coming together to help the broader community who have been hit hard both financially and emotionally by the coronavirus pandemic.
Behind-the-scenes of a socially distant result
Working from home, webcast briefings and remote controlled cameras. Take a look at how ANZ announced its half-year result in the midst of COVID-19.
Customers
Work-outs to improve your business fitness
We’re all feeling the impacts of COVID-19 and we’ve all had to adapt – our small business customers are no exception.
Communities
STREAT eats take to the streets
A social enterprise built around personal connection, STREAT has been able to adapt to this period of unprecedented restriction on human contact.
Inside ANZ
In the blink of an eye
I am writing this to you from Hubei, the center of the coronavirus outbreak in China… Ami Kui shares not only what helped her get through, but thrive, during months of isolation.
Customers
Communities benefit from business support
As toilet paper stockpiling slows, supermarkets like Ritchies IGA have stepped up to support communities through the COVID-19 pandemic.
Customers
Banking on new tricks
Older Australians following recommendations to stay home during COVID-19 are taking the opportunity to learn new financial skills.
Customers
What you need to know about COVID-19 assistance
It’s tough out there for customers and businesses but help is available, from both the Federal government and ANZ. Here are the details.
Customers
Virus myth busting: Shayne and Mark
Two of the bank’s most experienced bankers explain the financial measures being rolled out to help customers amidst the COVID-19 pandemic.
Inside ANZ
Questions answered: COVID-19 assistance
Customers
Sharing a plate of pasta brings unexpected benefits
What do you do when your biggest customers suddenly disappear – and your business model with them?
Communities
Aid for vulnerable people in a time of crisis
ANZ will support community and charity organisations to continue their work with the disadvantaged in difficult times.
Customers
Elliott: we’ll help you through this
ANZ CEO provides an update on how the bank is responding to COVID-19 and supporting retail and businesses customers.